Frequently Asked Questions
Everything you need to know before your next festival.
When will my order ship?
Most orders are processed within 24-48 business hours. During peak festival seasons, processing may take slightly longer, but we always prioritize getting your outfit to you before the beat drops.
What is your return policy?
We offer a 30-day return window for most items in original, unworn condition with tags attached. Please note that for hygiene reasons, certain items like face masks, pasties, and bodysuits without liners are final sale.
How do I know what size to order?
Each product page features a detailed size guide. Since rave wear is often bodycon or stretchy, we recommend measuring yourself and comparing it to our chart. If you are between sizes, we suggest sizing up for comfort.
Do you offer international shipping?
Yes, we ship to rave fam all over the world! International shipping rates and delivery times vary by country and are calculated at checkout. Please be aware of potential customs fees in your region.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are usually unable to make changes or cancellations. Please double-check your shipping address and items before confirming.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Klarna, so you can secure your festival look today and pay over time.